ZTERS puts its customers first and foremost, so our service doesn’t end after you make the reservation. We’re here every step of the way. If you have questions or concerns about a rental in progress, don’t hesitate to contact us at (877) 893-7743. We will be happy to resolve it for you.
We take every precaution to ensure our service is impeccable. ZTERS is available to help if:
- a rental is damaged and needs to be replaced
- you need to extend or change the dates of your reservation
- you need to cancel your reservation
- you have suggestions for how we can improve our services
Nothing makes us happier than to hear that our customers are happy!
“Customer Service perfection is on display at ZTERS. I have been dealing with Angela at ZTERS for almost two years now. I set up numerous events across the country and have to ensure deliveries are made on a precise time schedule to make it work. I have never been disappointed in over 2 years and 40 events. I send the schedule to Angela, and she makes it work. I even did an event in Montreal, Canada that went off without a hitch thanks in part to ZTERS and Angela. I am a perfectionist and always double-checking and worrying a bit about on-time deliveries and punctuality but I find myself not so much worrying about it when ZTERS is involved. Professional and reliable are two words that describe their service.
If I have to call them, it is always a friendly, professional call. I was so impressed with their service, I stopped by their offices in Tomball, Texas last year (2011) to meet Angela and say thank you to all of them. I met the entire happy staff at ZTERS, took a few pictures and left knowing that the service wasn’t a fluke, they truly care about their business and are genuinely wonderful people.” -ZTERS customer in Texas