Information Technology

IT Desktop Support

October 2021

Job Summary

The IT Support Analyst functions as a key team member in a customer service driven environment and provides front-line support for in-office and mobile users. This person will also interact with managers, infrastructure support personnel, application support personnel and third-party vendors. Consequently, this role requires excellent customer service and good verbal and written communication skills and the ability to work closely with users to resolve their computer related challenges.

Job Description

      • PC Hardware and software diagnostics
      • Troubleshooting all supported equipment and applications.
      • Supporting Windows, MS Office Suite
      • Work within Office 365 to manage Android and Apple devices
      • Configure and deploy printers via print server and troubleshoot
      • Adding, removing, and maintaining users via Active Directory and Azure AD
      • Troubleshoot VPN problems for remote users
      • Manage users in Quickbase
      • Provide highest level assistance to users
      • Configure and deploy printers via print server and troubleshoot.
      • Adding, removing, and maintaining users via Active Directory and Azure AD
      • Troubleshoot VPN problems for remote users
      • Manage users in Quickbase
      • Provide highest level assistance to users
      • Diligent record keeping

      Job Requirements

      • 2+ years of experience supporting end users with Office Products, diagnosing hardware problems, PC \ Printer Deployment, and Ticket logging
      • Must be able to lift 50 pounds
      • Monday to Friday. Some weekends and after-hours may apply
      • Excellent communication skills a MUST
      • Ability to work in a team environment

      Preferred experience qualifications

      Bachelors degree in computer systems or computer science OR equivalent experience

      VPN Support Experience

      Compensation

      $45,000.00 - $50,000.00 - Hourly Position

      Benefits

      • 401K
      • Dental Insurance
      • Health Insurance
      • PTO Accrued Time
      • Onsite 6000sq Gym Access
      • Company Sponsored Events

      Address

      CYPRESS AREA

      HOUSTON TX


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