Service Provider Team

Service Provider Specialist

January 2023

Job Summary

As the Service Provider Specialist, you are a vital member of the ZTERS team. You are responsible for
guaranteeing that ZTERS has a strong pool of service providers available to complete orders for our evergrowing customer base. You will be responsible for strategically identifying new service providers and
strengthening relationships with existing service providers. A key priority is the growth of ZTERS Premier
Service Provider Program which aims to select top rated service providers, ensure they have met ZTERS
onboarding requirements, and onboard them through the collection and entry of pricing. You will assist
with all aspects of service provider relationships including approval of service providers for use and
other Company or Department related projects

Job Requirements

  • Identify, evaluate, and contact potential service providers for the ZTERS Premier Service
    Provider Program.
  • The development and maintenance of effective partner relationships with strategic service providers.
  • Become the principal liaison between the service provider and internal groups
  • Responds to increases and decreases in service, change of ownership, and other miscellaneous service changes.
  • Managing service provider documentation and databases which includes monitoring service provider certification requirements and ensuring vendor classification profile stays current in the system.
  • Monitoring service provider program renewals and certification requirements.
  • Performs other job-related duties as assigned: Collect W9’s, COI’s, Call on tonnages, etc

Preferred experience qualifications

  • 1+ years of vendor management experience.
  • Strong oral and written communication skills.
  • Ability to communicate effectively in stressful situations.
  • Comfortable making outbound calls and discussing pricing.
  • Strong MS Office skills.
  • Analytical and reporting skills.
  • Experience with enterprise database software program


$18.00 - $21.00 per hour depending on experience


  • Comprehensive medical benefits coverage, dental plans, and vision coverage.
  • short-term and long-term disability.
  • Life insurance and accidental death & dismemberment insurance.
  • 401(k) plan with a generous company match


11900-1 Grant Rd Cypress TX 77429

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