New NW Houston Headquarters for ZTERS Site Solutions

A 27,000-square-foot campus will meet the needs of rapid expansion

HOUSTON, September 24, 2020 – When Jon Farley launched ZTERS Site Solutions in 2009, he brought decades of waste industry experience to the table, and he knew he could improve the customer experience. He also knew he could build a company that would provide jobs and grow over time. Ten years later, the family-run company has opened a new 14,000-square-foot headquarters which will anchor its corporate campus in northwest Houston. The campus includes a second 6,000-square-foot office building and a 7,000-square-foot fitness studio.

“We have a strong presence in our neighborhood,” Farley says of the campus. “We provide well-paid jobs with a full range of benefits not only to local people, but we’re attracting new people to the area.”

ZTERS was named a Houston Chronicle Best Workplace in 2019 and is up for the award again in 2020. The company’s growth also landed it on the Inc. 5000 Fastest-Growing Companies list for the second year running in 2020.

“ZTERS has grown tremendously over the last 10 years, selling services the way our customers want to buy them, and the trend towards online purchasing continues to accelerate. ZTERS is still a small fish in a very big ocean, but we continue to innovate and excel with the tools and services we provide our customers and vendors,” Farley says.

The company reached another milestone this year – employee number 100 was hired. Employees went remote during the pandemic, with most employees still working from home as of September 2020. When the pandemic struck, ZTERS invested in telecommunications technology to keep people employed and to continue business operations throughout the COVID-19 shutdowns.

The new headquarters is built, but it may be a while before all employees are back in the office. In the meantime, operations continue remotely, and the new fitness center is available for use (with proper social distancing and following all health and safety guidelines). However, growth has been strong, even in 2020, and the new building will enable more employees to come on board.

ZTERS makes second appearance on Inc. 5000 Fastest-Growing Private Companies list

ZTERS Ranks No. 3925 on the 2020 Inc. 5000 with a Three-Year Revenue Growth of 90 Percent

HOUSTON, August 19, 2020 – For the second year running, Inc. magazine has named ZTERS to its annual Inc. 5000 list of fastest-growing private companies in the United States. The family-owned company is completing a new headquarters in Cypress, Texas to accommodate the company’s rapid growth. Despite the challenges faced in 2020, ZTERS has continued to add staff and expand service nationwide.  

“I knew for certain there was a need for a company that really put the customer first. I also knew we would be a minnow in a huge ocean in terms of market size. It gave us, as a startup, lots of room to grow,” said CEO Jon Farley.  

The Inc. 5000 list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses.  

“We have grown a lot and learned a lot in the last 10 years, but our goal is still the same: To provide the best customer service in the industry and the most inclusive set of services to meet the customer’s needs,” Farley said.   

Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found at www.inc.com/inc5000. The top 500 companies are also being featured in the September issue of Inc., available on newsstands August 18.

“The companies on this year’s Inc. 5000 come from nearly every realm of business,” says Inc. editor-in-chief Scott Omelianuk. “From health and software to media and hospitality, the 2020 list proves that no matter the sector, incredible growth is based on the foundations of tenacity and opportunism.”

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About ZTERS

Since 2009, ZTERS has provided top-rated waste solutions, including dumpsters, portable toilets, temporary fencing, storage containers, and portable offices to construction sites and commercial facilities. Family-owned and founded by a longtime waste industry professional, the company has a customer-first approach. Every project has a dedicated account manager who provides an upfront quote with no hidden fees. Learn more at www.zters.com.

ZTERS COMMERCIAL WASTE OFFERS COMPOLOGY CAMERA SYSTEMS TO ADJUST WASTE SERVICE

New technology helps companies right-size their waste and recycling streams.

Houston, Texas, April 24, 2020 – To keep pace with recent changes in commercial building usage due to COVID-19, the commercial waste division of ZTERS Waste Solutions began offering Compology camera systems in their dumpsters to help companies adapt their waste pickup schedules and become more efficient.

“We found many property owners and facility managers were either adjusting to empty office buildings and strip malls, and they needed to reduce their pickup levels. Or they were dealing with increased waste production, such as in multifamily apartment buildings and condos where more waste is being produced. Compology cameras help us right-size their waste service,” says Dan Studer, Commercial Waste Division Manager at ZTERS.

A major issue over the last couple of months has been finding the right service schedule to meet changing waste volumes. It is not always easy for owners and managers to measure waste output, and that leads to either too many or too few pickups—and overpaying for waste service.

Compology cameras are the latest technology in waste management. Cameras provide more than a view into dumpster levels; they also provide data to help determine how waste volume is changing and what pickup schedules would be most efficient.

“This system helps us provide better service to our customers and saves them money at a time when many businesses are working hard to adjust to circumstances,” Studer says.

The ZTERS commercial waste division works with retail, warehouse, industrial and multifamily properties nationwide to provide reliable, competitive waste and recycling services. For more information on how property owners and facility managers are adapting their waste pickups during the shutdown, contact Dan Studer at ZTERS.

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ABOUT ZTERS

ZTERS has been named one of Inc. 5000’s Fastest-Growing Companies and a Houston Chronicle Best Workplace. Since 2009, the company has provided top-rated waste solutions, including dumpsters, portable toilets, temporary fencing, storage containers, and portable offices to construction sites. They also offer commercial waste services to warehouses, industrial, retail, and restaurant facilities. A customer-first approach means every project has a dedicated account manager who provides an upfront quote with no hidden fees. Find out more at www.zters.com/commercial-waste

CONTACT: Dan Studer, ZTERS Commercial Waste Division Manager, dan@zters.com

Survey: How is COVID-19 affecting site services?

Over the last week we’ve reached out to our vendors to find out what they’re seeing on the ground. Specifically, how is COVID-19 affecting site services in the construction, events, and waste industries? Will hand washing supplies last through the crisis? With vendors in 35 states responding to our survey, here’s what we’ve discovered.

Like much of the country (and the world), most vendors viewed toilet paper and hand sanitizer stock issues as a top concern. About 40% of vendors said they expect to run out of one or both at some point before the COVID-19 crisis is over.

Anecdotally, we have heard from one vendor that hand sanitizer is being stolen from porta potties at an “alarming rate.” Because this has become such a major problem, the vendor had to begin charging restocking fees of $30 plus a $60 trip fee for each time they need to come out and replace hand sanitizer. Vendors, just like the general public, have limited supply and have asked customers to keep an eye on supplies to avoid theft.

Despite concerns over stock issues, most vendors reported feeling prepared for the situation. Less than 10% of vendors stated they felt unprepared. In addition, less than 10% of vendors said they expected layoffs. Another 15-20% reported being unsure whether or not layoffs would be expected as the situation goes on.

Across product lines, portable toilet vendors reported the highest likelihood of service delays. Roughly 24% of portable toilet vendors expect some service delays of some sort, and of course they are also the group experiencing stock supply concerns.

Only 15% of roll-off dumpster vendors anticipated service delays, with most responding they expect to see little to no impact from COVID-19. Front-load dumpster vendors responded similarly with only 11% expecting to see service delays. Storage container vendors seemed to meet in the middle at 13% expecting to experience delays.

While these numbers are low, there could be pockets of the country where delays and higher pricing due to demand are possible. Our account managers have been talking with vendors across the country to get a sense of where delivery times may be longer. We’re also keeping an eye out for vendors in neighboring cities where additional products such as hand-washing stations, for example, might be called in to fill rental orders.

To that end, three states stood out as being the most concerned about potential long-term impact. Vendors in Ohio, Oklahoma, and New York seemed particularly concerned about COVID-19 affecting site services, and we’ll continue to monitor those areas to find out what’s happening and what can be done.

In one case of short supply vs. demand, we were given a quote of $50,000 for a restroom trailer! Needless to say, we helped the customer find another solution. (And in fairness, that may have been a glitch from a vendor’s pricing system.) No matter what comes our way, our account managers are staying on the ball to find solutions that work for everyone.

With changes related to COVID-19 happening so quickly, we’re committed to staying in constant contact with our vendor partners and our customers to make sure we’re adjusting to meet the needs of everyone on the ground.

We’ve had the opportunity to build relationships with thousands of companies nationwide, so we’re working with them to make sure you can still seamlessly order, schedule, and manage your products and services.

Current customers can continue using myZTERS.com to manage their accounts. And to protect the safety of our account managers, we upgraded our technology so they can continue working from home.

Things will continue to change in the coming weeks and months. This is just a quick snapshot of COVID-19 affecting site services. We will continue to monitor the situation, and we’ll be here to answer any questions and help you keep your jobsites working. Have questions? Reach out to your account manager or contact us here.

Top 5 ZTERS Waste Posts of 2019

As 2020 rises on the horizon, let’s take a look back at the top five ZTERS Waste Solutions blog posts of 2019. Perhaps not surprisingly, our Ask Angela columns were some of the most viewed pages. Do you have waste solution questions? Reach out through our Facebook or LinkedIn pages and ask your most pressing question!

#5 (tie): Temporary Fence Rentals

Number five on the list was a tie, but both posts were about temporary fence rentals. Lots of people were interested in their fencing rental options in 2019.

Ask Angela: Do I really need temporary fencing on my construction worksite?

What to know about the types of temporary fence rentals

#4: Commercial Waste Service

Did you know ZTERS has a commercial waste division that services facilities like warehouses, retail, restaurants, multifamily, and industrial spaces? We had a fair number of site visitors looking for commercial waste solutions. If you manage a real estate portfolio, we have custom solutions to streamline your waste and recycling.

Commercial waste services: expectation vs. reality

#3: Dumpster Rental Fees

Not surprisingly, we had a lot of interest in our post on hidden fees. So many customers call us because they got hit with tons of extra fees when they booked dumpsters with other companies. Our pricing is always upfront, and we won’t stick you with hidden fees.

Top 10 dumpster hidden fees

#2: The ZTERS + PlanGrid Integration

Considering we only launched this integration in November, it’s incredible we had so many visits to the post announcing this new tool. PlanGrid is the number one project management software for construction professionals, and our new integration means they can order temporary service rentals right from their dashboard. If you’re a PlanGrid user, you need to check it out!

Temporary construction rentals streamlined with new ZTERS + PlanGrid integration

And the #1 ZTERS Waste Post…

Planning an outdoor wedding: Here are your toilet options

With so many outdoor weddings hosted each year, it’s probably not surprising that our number one blog post (by a lot!) was our post on wedding toilet options. If you’ve got a wedding or outdoor event coming up in 2020, call us to schedule your portable toilets. We also help with dumpsters, temporary fencing, and storage containers if you need those services.

ZTERS 2019 celebration

ZTERS 2019: A year of celebration

This year marked the ZTERS ten-year anniversary, and it was a year of firsts for our company. We launched new tools. We won a couple of awards. And we are extremely grateful for all our staff, customers, and vendors who made 2019 such an eventful year. Here’s a recap of some of the ZTERS highlights for 2019.

The year started with the launch of myZTERS.com, our custom-built customer portal that streamlined online account management. We spent a lot of time listening to customers’ feedback and building this portal, and we continue to work on features to make your account management easier.

We also launched the ZTERS Fencing Calculator. This tool is a faster, more accurate way to estimate the amount of temporary fencing you’ll need for your jobs. Use it to plan out your fencing, then contact us for a rental quote. It’s that easy!

One last way we made rentals easier this year: the new ZTERS integration for PlanGrid project management software. We created this tool so PlanGrid users can quickly and easily get quotes for all their temporary services through their reports dashboard.

This year wasn’t just about new tools, though. We were honored to be named a 2019 Inc. 5000 Fastest-Growing Private Company. And to round out the year, our awesome Zeeps were surveyed by the Houston Chronicle and we were named one of the Houston Chronicle Top Workplaces 2019.

It has been an incredible year and an incredible decade. We look forward to being your waste partners for the next ten years and beyond. Thank you for being part of our growth!

ZTERS Top Houston Workplace 2019 graphic

The Houston Chronicle names ZTERS a winner of the Houston Top Workplaces 2019 Award

Houston, Texas, December 2, 2019 – ZTERS Site Services has been awarded a Top Workplaces 2019 honor by The Houston Chronicle. The list is based solely on employee feedback gathered through a third-party survey administered by research partner Energage, LLC, a leading provider of technology-based employee engagement tools. The anonymous survey measures several aspects of workplace culture, including alignment, execution, and connection, just to name a few.

“The Top Workplaces award is about much more than recognition and celebration,” said Eric Rubino, CEO of Energage. “Our research also shows that these organizations achieve higher referral rates, lower employee turnover, and double the employee engagement levels. It just goes to show that being intentional about culture delivers bottom-line results.”

The award caps a banner year for the company, which was also named a 2019 Inc. 5,000 Fastest-Growing Company. The family-owned company is building a new headquarters in Cypress, Texas to keep up with company growth.

 “Many of our people have been with us every step of the way and the company’s personality is and always will be a reflection of the people who work here,” said Jon Farley, ZTERS CEO. “Every person here cares about each other, about our customers, and about our vendors. I firmly believe we have the best people in the industry and our success is a direct result of their hard work and commitment.”

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ABOUT ZTERS

ZTERS has been named one of Inc. 5000’s Fastest-Growing Companies and a Houston Chronicle Best Workplace. Since 2009, the company has provided top-rated waste solutions, including dumpsters, portable toilets, temporary fencing, storage containers, and portable offices to construction sites. They also offer commercial waste services to warehouses, industrial, retail, and restaurant facilities. A customer-first approach means every project has a dedicated account manager who provides an upfront quote with no hidden fees.

About Energage, LLC
Headquartered in Exton, Pa., Energage is a leading provider of technology-based employee engagement tools that help leaders to unlock potential, inspire performance, and achieve amazing results within their organizations. The research partner behind the Top Workplaces program, Energage has surveyed more than 58,000 organizations representing well over 20 million employees in the United States.

ZTERS PlanGrid integration screenshot

Temporary Construction Rentals Streamlined with New ZTERS PlanGrid Integration

Construction project managers can now easily order temporary worksite rentals using the new ZTERS PlanGrid integration. Award-winning rental service provider ZTERS Site Services and PlanGrid, a leading construction productivity software that is part of Autodesk Construction Solutions. PlanGrid has been used on more than 1.5 million construction projects around the world and helps teams manage key construction workflows. The ZTERS PlanGrid integration is now available nationwide and allows customers to easily order temporary worksite solutions, including portable toilets, dumpsters, temporary fencing, office trailers, and storage containers, directly through the PlanGrid desktop or mobile app.

Finding the right products and vendors for construction sites usually takes multiple phone calls across several vendors. This requires hours of price shopping and bidding, and creates a logistical challenge for project managers, particularly if they manage multiple job sites. Since 2009, ZTERS has helped construction project managers streamline their workflow by providing all their temporary worksite services with one phone call and simplified invoicing. More than 6,000 active worksites rely on ZTERS each day for reliable temporary services. Now, to simplify the rental process even further, project managers can request services directly within PlanGrid.

Construction project managers using PlanGrid can fill out a service request form in the app to select the services they need, and a dedicated ZTERS account manger will locate the right rentals to meet the project’s requirements and budget. After an initial phone call to confirm service selections and delivery dates, project managers will have one point of contact for all their service rentals. ZTERS helps manage rentals nationwide, no matter how many locations a PM manages.

“Businesses change rapidly, and competition in the age of the internet often comes from unexpected directions. We need to be innovative in our service offerings and service fulfillment,” says ZTERS President and CEO Jon Farley.

Construction professionals nationwide use PlanGrid to manage projects every day. With the ZTERS PlanGrid integration, they’ll be able to order jobsite solutions straight from the same mobile interface where they manage their site construction workflow. This integration will save customers hours of time spent searching for and managing various rental services across the country.  

“With projects becoming increasingly complex, the construction industry needs to streamline processes wherever possible to operate more efficiently on the jobsite,” said James Cook, head of strategic alliances and partners, PlanGrid. “We are committed to empowering our customers with more productivity, and our work with companies like ZTERS enables customers to get more done simply, easily and more quickly.”

“We have grown a lot and learned a lot in the last 10 years, but our goal is still the same: To provide the best customer service in the industry and the most inclusive set of services to meet customers’ needs,” Farley says.

To learn more about the ZTERS PlanGrid integration, visit www.zters.com/integrations/plangrid/.

Family-owned Houston Company Debuts on Inc. 5000 Fastest-Growing Private Companies List

ZTERS Ranks No. 3873 on the 2019 Inc. 5000 with Three-Year Revenue Growth of 86 Percent

HOUSTON, Texas, September 14, 2019 – Family-run ZTERS Waste Solutions has debuted on the annual Inc. 5000 Fastest-Growing Companies list, the most prestigious ranking of the nation’s fastest-growing private companies. With a three-year revenue growth of 86 percent, the nationwide waste services company is building a new headquarters in Houston to keep up with rapidly expanding business.

“I am proud of our growth, especially since over 10 years we steadily increased our new business while also tremendously increasing our value to existing customers,” says Jon Farley, CEO of ZTERS.

ZTERS is in the process of nearly doubling staff to meet demand over the next year, and the company has been actively involved in community initiatives.

“The companies on this year’s Inc. 5000 have followed so many different paths to success,” says Inc. editor in chief James Ledbetter. “There’s no single course you can follow or investment you can take that will guarantee this kind of spectacular growth. But what they have in common is persistence and seizing opportunities.”

ABOUT ZTERS

Since 2009, ZTERS has provided top-rated waste solutions, including dumpsters, portable toilets, temporary fencing, storage containers, and portable offices to construction sites. They also offer commercial waste services to warehouses, industrial, retail, and restaurant facilities. A customer-first approach means every project has a dedicated account manager who provides an upfront quote with no hidden fees.

More about Inc. and the Inc. 5000

Methodology

The 2019 Inc. 5000 is ranked according to percentage revenue growth when comparing 2015 and 2018. To qualify, companies must have been founded and generating revenue by March 31, 2015. They had to be U.S.-based, privately held, for profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2018. (Since then, a number of companies on the list have gone public or been acquired.) The minimum revenue required for 2015 is $100,000; the minimum for 2018 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons. Companies on the Inc. 500 are featured in Inc.’s September issue. They represent the top tier of the Inc. 5000, which can be found at http://www.inc.com/inc5000.