Every company that has ever thrived either provided value to their customers or, at the very least, convinced their customers that they did. Microsoft and Apple are prime examples of companies that provided value to customers. Computers and their operating systems have rearranged the way people think, work, and play. They both have made people more efficient and valuable. On the other end are products like HeadOn, a wax stick that is marketed for headaches. A bizarre commercial and claims of relief convinced many people to buy the product. The only problem, according to headache experts, is that the makers have been unable to provide evidence that it works.
At Zters we put value at the forefront of what we do. We felt that it was so important that our logos read: “Zters Waste Value” (take a look at the top of the page). We would not exist and would not want to exist if we did not provide value to our customers. Our value is largely created through our specialization in the waste industry allowing us to leverage our expertise and save our customers time and money, while reducing stress. We have developed relationships with thousands of companies across the country and maintain a database evaluating industry services based on hundreds of thousands of transactions over nearly a decade in business. For example: “Always email this vendor to support service requests. The vendor has a habit of denying that service was scheduled and refusing to honor it.” A working history with so many service providers allows us to avoid potentially costly service problems for our customers by shoring up the deficiencies of the company.
We also add value by working diligently to learn the business of our customers. Zters maintains a database of every customer and how often they need service on dumpsters, toilets, or any other service. We can analyze your needs over time so we are providing the right level of service for you rather than charging for services you don’t use.
Instead of going on and on about the value we provide, I will let a customer do the talking:
This group is different.
Zters – has been with us for roughly a year and it has been wonderful. Dan is our one point of contact for every waste company now, he handles billing, tenant complaints, dumping issues, and everything in between.
Outside of negotiating down rates with the service providers and making sure we are in URO compliance – Dan is my one contact. I call him anytime I need anything done waste-related.
We’ve used waste hauling savers before but they only try to get us discounts on service and I still have the remaining issues; Zters is different.
I don’t know what you guys use for waste vendor management but its freed up at least 5-10 hours a month for me and there isn’t an additional cost for the tenants.
We like to tackle our customers’ problems head on so that we are continuously providing value, but we have no desire to emulate the business model of HeadOn, convincing customers to spend money on a hope that there might be value. Our goal is to provide tangible value to all our customers whether that value is from saving time, reducing stress, or saving money.