Senior Account Manager V
One of my favorite places to visit is Estes Park, Colorado, where I went on my Honeymoon. I love the mountains and the fluffy snow and the herds Elk that run around the town. The food was also amazing.
was a competitive swimmer from age 4 to 18. Swimming laps helps me think things through and keeps me relaxed.
FAVORITE CUSTOMER EXPERIENCE
After being here 11 years there is an insanely long list of customer service moments I am proud of. One that sticks out in my mind right now is a situation from the beginning of my career here. It was late on a Friday night and I was just about to walk out the door when customer called in crying because she needed toilets for a yearly family event the next morning and the vendor she had used every year for the last several years had dropped the ball and wasn't able to provide the toilets. I had 3 of my co workers call other vendors in that area while I helped to reassure her that we could help and we would call her right back. 1 of my coworkers was told by a good vendor of ours that their drivers had gone home for the day and they couldn't deliver. I remember when they had done a Saturday delivery for me in the past so I called them back and asked if they could deliver the next morning and they said they could. I let the vendor know that the event started at 10 am and provided my cell phone number, They confirmed they would have it there in time. I called the customer back and let her know we had her taken care of and that her toilets would be delivered between 7 and 9 am. She was so happy she started crying again. Man, just remembering this brings a smile to my face and reminds me of why I enjoy doing this job.