customer care

ZTERS puts customer care is first and foremost.

Our service doesn’t end after you make the reservation, customer care is our priority. We’re here every step of the way. If you have questions or concerns about a rental in progress, don’t hesitate to contact us at (877) 893-7743. We will be happy to resolve it for you.

We take every precaution to ensure our service is impeccable. ZTERS customer care is available to help if you:

  • have a rental is damaged and needs to be replaced
  • need to extend or change the dates of your reservation
  • need to cancel your reservation
  • have suggestions for how we can improve our services

Nothing makes us happier than to hear that our customers are happy!

“Customer Service perfection is on display at ZTERS. I have been dealing with Angela at ZTERS for almost two years now.  Setting up numerous events across the country and have to ensure deliveries are made on a precise schedule to make it work.

I have never been disappointed in over two years and 40 events. When I send the request to Angela, and she makes it work. We even did an event in Montreal, Canada that went off without a hitch thanks in part to ZTERS and Angela.

Being a perfectionist and always double-checking and worrying a bit about on-time deliveries and punctuality. I find myself not so much worrying about it when ZTERS is involved. Professional and reliable are two words that describe their service.

If I have to call them, it is always a friendly, professional call. I was so impressed with ZTERS service, I stopped by their offices in Texas to meet Angela and say thank you to all of them.

I had the pleasure of meeting the entire happy staff at ZTERS, took a few pictures and left knowing that the service wasn’t a fluke, they genuinely care about their business and are genuinely wonderful people.” -ZTERS customer in Texas