Customer Story
ZTERS Delivers Rapid Response Waste Management for Multi-Project Property Developer
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Location
USA
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Industry
Real Estate
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Account Manager
Marshawn Merriwether
The Challenge
Property rehabilitation companies face unique logistical challenges that traditional waste management providers often struggle to accommodate. This client, a house rehab specialist focused on fixing and reselling properties, operates multiple concurrent projects across different locations with varying timelines and debris removal needs.
The project manager was overwhelmed trying to coordinate waste removal services across multiple active sites. Traditional providers required extensive lead times and couldn't adapt to the dynamic nature of rehab work, where demolition schedules shift and debris volumes fluctuate based on unexpected discoveries during renovation. The client had received competitive bids that seemed prohibitively expensive, yet still couldn't guarantee the responsive service needed to keep projects moving.
The ZTERS Solution
ZTERS Account Manager Marshawn Merriwether developed a streamlined communication process that prioritizes speed and flexibility. Understanding that the client often finalizes daily logistics early in the morning, ZTERS established a rapid-response protocol for requests submitted between 6-7 AM EST.
The ZTERS team provides roll-off dumpster services with same-day delivery capability when needed. Recognizing the unique challenges of rehab projects, ZTERS coordinates internally to address placement solutions when GPS mapping doesn't match actual job site conditions post-demolition. The team also identified local hauler partnerships that offer better pricing while meeting the specific requirements of residential rehab projects.
ZTERS handles the complete coordination process - the client simply emails an address, date, and service requirement, trusting ZTERS to execute flawlessly. This streamlined approach eliminates the project manager's need to vet multiple vendors, negotiate terms, or manage logistics across different service providers. Orders are typically entered within an hour of request, often determining whether same-day delivery is possible for time-sensitive project milestones.
The Results
The partnership has delivered consistent results across all projects, with ZTERS meeting every service commitment. The client now prioritizes service reliability and responsiveness over initial cost considerations, recognizing the value of seamless operations even when expedited service carries premium pricing.
The trust built through consistent performance has created a true partnership model where the client delegates waste management logistics entirely to ZTERS. This operational efficiency allows the project manager to focus on core rehabilitation activities rather than vendor coordination, ultimately supporting the company's ability to manage multiple concurrent projects successfully.
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ZTERS delivers the professional partnership and operational flexibility that leading manufacturers demand. Whether you're building cutting-edge facilities or managing complex vendor requirements, we make site services simple.