Customer Story
ZTERS Enables Property Management Company to Launch Roofing Operations
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Location
USA
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Industry
Real Estate
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Account Manager
Marshawn Merriwether
The Challenge
When this property management company decided to expand their service offerings to include roofing, inspections, and storm restoration work, they faced a critical operational challenge. Managing multiple properties across residential and small commercial sectors requires precise coordination and timing. Adding roofing projects to their portfolio meant they needed a waste management partner who could deliver dumpsters quickly and reliably to various job sites.
The company's success depended on their ability to maintain project schedules and keep operations running smoothly across multiple properties. Any delays in waste container delivery could create costly bottlenecks, especially when dealing with storm damage restoration where time is critical. They needed a vendor who understood the urgency of their work and could provide consistent, hassle-free service that wouldn't add complexity to their growing operations.
The ZTERS Solution
ZTERS account manager Marshawn Merriwether worked closely with the company to establish a streamlined waste management process that matched their operational needs. Understanding that the company was launching new service lines, Marshawn ensured ZTERS could provide quick response times and flexible scheduling to support their project timelines.
ZTERS delivered clean, well-maintained dumpsters that reflected the professional image the company wanted to maintain at their residential and commercial properties. The solution centered on ZTERS' core strength: simplifying site services through responsive customer service and reliable operations. With one phone call, the company could arrange dumpster delivery, schedule pickups, and handle any changes to their service needs.
The partnership emphasized operational simplicity that allowed the property management company to focus on their core competencies rather than managing vendor relationships. ZTERS' straightforward approach to billing and payments eliminated administrative complexity, while their consistent delivery performance ensured project schedules stayed on track.
The Results
TThe partnership enabled the property management company to successfully launch their roofing and restoration services without operational disruptions. ZTERS' quick response times and reliable service delivery gave them the confidence to take on projects knowing their waste management needs would be handled professionally and efficiently.
The simplified approach to service and billing allowed the company to focus entirely on their projects rather than coordinating with multiple vendors or managing complex logistics. This operational freedom proved essential as they established their new service lines in the competitive property management and restoration market.
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