Ask Angela: How does ZTERS decide which waste haulers to use?

Angela Phillips is a Senior Account Manager III at ZTERS. She helps customers with some of their most challenging site service issues, and she answers your questions here on our website.

This is a great question because it’s one people are often curious about. You might already know, ZTERS is essentially a waste broker, which means we work with haulers all over the country to schedule the right services for our construction and event customers. Our network of local haulers is pretty extensive, especially because we’ve been doing this for more than a decade.

One thing we like to mention is what sets us apart in the industry. We’re a family-run company and we work personally with a lot of local, small businesses as well as major regional and nationwide haulers. We develop relationships with all kinds of businesses to make sure they’re top-quality servicers. In fact, we even have a team dedicated to our hauler relationships. We want everyone to be successful and have a positive experience.

Having said that, there is a method to the madness. We’ve developed a proprietary ranking system over the years that measures things like reliability, service quality, and pricing. Being the cheapest is not always the best, especially if reliability is a problem! We strive to make sure all our customers get the best service possible, so we work with waste haulers who provide consistently reliable deliveries and maintenance. And we’ve gotten to know many of our haulers as friends!

Ultimately, our goal is to make sure everyone wins – from great service to ongoing business relationships. Isn’t that what it’s all about?

As we’ve grown over the years, so has our network. We’re coming up on almost 15,000 vendors in our hauler network, and that number continues to grow. Being in business this long, and with this size of a network, we know where to go when a challenging request comes in. We know who to call when there’s a storm-related shortage, or when a last-minute delivery request comes in, or even when a customer needs service in a remote area.

I hope that answers your question! The bottom line is we look at many factors, and we’ve developed a data-based system, to find the most reliable waste haulers nationwide. If you have other questions, or if you want to know “how the sausage is made,” drop us a line through social media or email. Thanks for your question!