Service Provider Team
Fulfillment Representative
August 2023
Job Summary
Join
a growing team at a company named one the Houston Chronicle’s Top Workplaces!
A
Fulfillment Representative will be responsible for ensuring the timely and
accurate fulfillment of customer orders sent by the Account Management team. This
position also includes troubleshooting any issues that arise during and after
the rental period, as it relates to Service Providers. In addition, the
Fulfillment Representative will be expected to help achieve expected profit goals
and create and maintain relationships with Service Providers large and small.
Job Requirements
- Responds to fulfillment orders
sent from a team of Account Managers
- Performs outbound calls to Service
Providers to schedule services (deliveries, removals, change in service, etc.)
- Negotiates pricing to meet
customer's needs.
- Responsible for fulfilling
orders at a profitable rate and having a complete understanding of the Service
Provider price structure.
- Develops and maintains a
thorough knowledge of the company's available services, lines of business,
and pricing structures.
- Responds to increases and decreases
in service, change of ownership, and other miscellaneous service changes.
- Troubleshoot order issues such
as missed services.
- Communicates with Account
Managers regarding order status and any issues or delays.
- Work with the Account Manager
team to resolve any customer complaints or inquiries related to
fulfillment.
- Develops and maintains
beneficial relationships with our Service Providers
- Works independently and makes
decisions while using appropriate judgment in upward communication if
vendor concerns arise.
- Able to relate to a diverse group
of team members
- Performs other job-related
duties as assigned.
Preferred experience qualifications
PC proficiency (Microsoft Office)
One or more of the following:
- Associate degree or equivalent work experience
- 1+ years inbound sales and/or call center experience
- 1+ years waste industry experience
Compensation
$17-$19/ hour depending on experience
Benefits
- Medical Insurance (health, dental, and vision) after 60 days
- Long & Short-Term Disability
- Life Insurance
- 401(k) after 90 days
- Paid time off/Holidays
- Company Events such as Movie Nights, Crawfish Boils, Company Picnics, Goal Breakfasts
Address
11900-1 Grant Rd Cypress TX 77429
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