Service Provider Team

Fulfillment Representative

August 2023

Job Summary

Join a growing team at a company named one the Houston Chronicle’s Top Workplaces!

A Fulfillment Representative will be responsible for ensuring the timely and accurate fulfillment of customer orders sent by the Account Management team. This position also includes troubleshooting any issues that arise during and after the rental period, as it relates to Service Providers. In addition, the Fulfillment Representative will be expected to help achieve expected profit goals and create and maintain relationships with Service Providers large and small.

Job Requirements

  • Responds to fulfillment orders sent from a team of Account Managers
  • Performs outbound calls to Service Providers to schedule services (deliveries, removals, change in service, etc.)
  • Negotiates pricing to meet customer's needs.
  • Responsible for fulfilling orders at a profitable rate and having a complete understanding of the Service Provider price structure.
  • Develops and maintains a thorough knowledge of the company's available services, lines of business, and pricing structures.
  • Responds to increases and decreases in service, change of ownership, and other miscellaneous service changes.
  • Troubleshoot order issues such as missed services.
  • Communicates with Account Managers regarding order status and any issues or delays.
  • Work with the Account Manager team to resolve any customer complaints or inquiries related to fulfillment.
  • Develops and maintains beneficial relationships with our Service Providers
  • Works independently and makes decisions while using appropriate judgment in upward communication if vendor concerns arise.
  • Able to relate to a diverse group of team members
  • Performs other job-related duties as assigned.

Preferred experience qualifications

PC proficiency (Microsoft Office)

One or more of the following: 

  • Associate degree or equivalent work experience
  • 1+ years inbound sales and/or call center experience
  • 1+ years waste industry experience


$17-$19/ hour depending on experience 


  • Medical Insurance (health, dental, and vision) after 60 days
  • Long & Short-Term Disability 
  • Life Insurance
  • 401(k) after 90 days
  • Paid time off/Holidays
  • Company Events such as Movie Nights, Crawfish Boils, Company Picnics, Goal Breakfasts


11900-1 Grant Rd Cypress TX 77429

Download PDF Send Resume